The Provisioning Process

Via SOA and CRM gateway SPA® supports the following business processes.

Quotation

 

  • Circuit and address based feasibility checks

Soft reservation

 

  • Allocating the physical resources.

Green field processes

 

Service ordering

 

  • Service upgrade or downgrade

  • New service request

  • New line installation

  • Redirection of service to new address

  • Delayed service deployment

  • Delayed service termination

  • Unbundling

  • Partial unbundling

  • Sub-circuit unbundling

  • Number portability

  • Phone number change

Service deployment

 

  • Installation appointment handling

Fault handling

 

  • Fault reporting

  • Fault status handling

Other business processes

 

  • Service transfer

  • Address update