The Provisioning Process

Via SOA and CRM gateway SPA® supports the following business processes.



  • Circuit and address based feasibility checks

Soft reservation


  • Allocating the physical resources.

Green field processes


Service ordering


  • Service upgrade or downgrade

  • New service request

  • New line installation

  • Redirection of service to new address

  • Delayed service deployment

  • Delayed service termination

  • Unbundling

  • Partial unbundling

  • Sub-circuit unbundling

  • Number portability

  • Phone number change

Service deployment


  • Installation appointment handling

Fault handling


  • Fault reporting

  • Fault status handling

Other business processes


  • Service transfer

  • Address update