Service Decomposition

The task of service decomposition is to determine the technical services and the corresponding technical resource needs related to the incoming marketing product. The decomposition determines the technical services, technologies and finally the resources types.

In SPA® the connection to CRM catalogue stops at technical services level. Below the technical services level the SPA® catalogue can be set independent of the CRM systems. For instance if 3play arrives as a single marketing product or as VoIp plus IPTV plus Internet access (3 marketing products) the result of the decomposition will be the same.

Whenever a new marketing product is introduced that uses the existing technologies it will be easy to set the catalogue since the technical products, technology and resource type catalogue and rules need not be touched. Only the marketing product – technical services mapping have to be defined.