Handling tasks
The core functions of the WFM® system are managing, organizing, follow-up and querying tasks and work processes.
The System provides a well-arranged view for the users to manage daily workload easier and let the workforce plan and group their tasks according to their need. The system WFM® provides the following main functions:
-
receives activities and activity requests via interfaces to external systems, or from Excel files
-
automatically merges activities or activity requests and organizes them into a tree-structure
-
supports task generation based on templates
-
the system can decompose tasks into subtasks and activities
-
event based subtask enrolment and priority setting
-
supports the allocation of tasks with several automatisms
-
lists assets and all related activities
-
displays task overview
-
handles the priority of tasks, modifications of priorities and the escalation of tasks
-
task may inherit properties from other tasks
-
supports the push (allocated by the dispatcher) and pull (taken by technical operators) task handling model in a flexible manner
-
supports the effective resource planning – both long term and daily - via graphical user interfaces
-
in time (Gantt-chart) and
-
in space (several maps)
-
-
multi-level status system supports the stand-by and scheduled tasks, also allows managers, dispatchers and employees to customize their views and always displays the relevant information
-
the System is accessible on a WAP-based user interface to make wireless access available and to minimize documentation need
-
notifications (via e-mail, SMS) can be automatically generated and delivered to selected people
-
the system creates a knowledge base
-
handles human resources
-
handles physical resources
-
assigns resources to assets
-
handles attachment upload and download
-
sophisticated tools to create user-defined reports
-
provides wide range of logging possibilities; events, changes to task, catalogue changes can be logged and logs can be retrieved
-
sends urgent tasks directly to employee’s cellular phones
-
supports dispatcher functions on cell-phones
Printer-friendly version
- Login to post comments