Handling tasks

The core functions of the WFM^® system are managing, organizing, follow-up and querying tasks and work processes.

The System provides a well-arranged view for the users to manage daily workload easier and let the workforce plan and group their tasks according to their need. The system WFM^® provides the following main functions:

• receives activities and activity requests via interfaces to external systems, or from Excel files

• automatically merges activities or activity requests and organizes them into a tree-structure

• supports task generation based on templates

• the system can decompose tasks into subtasks and activities

• event based subtask enrolment and priority setting

• supports the allocation of tasks with several automatisms

• lists assets and all related activities

• displays task overview

• handles the priority of tasks, modifications of priorities and the escalation of tasks

• task may inherit properties from other tasks

• supports the push (allocated by the dispatcher) and pull (taken by technical operators) task handling model in a flexible manner

• supports the effective resource planning – both long term and daily - via graphical user interfaces

  • in time (Gantt-chart) and

  • in space (several maps)

• multi-level status system supports the stand-by and scheduled tasks, also allows managers, dispatchers and employees to customize their views and always displays the relevant information

• the System is accessible on a WAP-based user interface to make wireless access available and to minimize documentation need

• notifications (via e-mail, SMS) can be automatically generated and delivered to selected people

• the system creates a knowledge base

• handles human resources

• handles physical resources

• assigns resources to assets

• handles attachment upload and download

• sophisticated tools to create user-defined reports

• provides wide range of logging possibilities; events, changes to task, catalogue changes can be logged and logs can be retrieved

• sends urgent tasks directly to employee’s cellular phones

• supports dispatcher functions on cell-phones