Business Processes

WFM® supports telecom fault handling processes via the following functionalities.

  • Collects NMS alarms and all information from partner systems that provide the basis of task generation

  • Automatically generates tasks and activities

  • Automatically dispatches activities based on competency matrix

  • Manages deadlines and activity status

  • Supports long-term and daily planning

  • Optimizes travel time by automatic routing between work locations

  • Builds knowledge base in order to gear up problem solving and fault detection

  • Supports reporting in a flexible manner

  • Reports activities executed on devices to asset management system

  • Registers employee timesheet

  • Supports the development of workflow standards

  • Supports organizational structure optimization

  • Supports tracking of fault handling processes by logging